The expressions of taking and making reservations.

The expressions of taking and making reservations.

	Making Reservations
1. I would like to reserve			A ticket business class flight
2. could/ can/,may			I reserve a table for two for dinner tomorrow?
I			Would like/ am going/want	to book a single for tomorrow night.
		Taking Reservations
		Opening Conversations of Receptionist: • Yes. Sir/Miss/Ma'am, can I help you? • Good morning, may I help you? • Lestari Hotel, could I help you?
		Hotel Reservation: • What kinds of room do you need? • Would you like single or double bed? • How long will you stay, Sir/Ma’am?
		Ticket Reservation: • What ticket do you want, Sir/Ma’am? • When will you 􀃀 y, Sir/Ma’am? • When will you arrive?
		Refusing Reservations: • I’m sorry to inform you that all rooms/seats/tickets/tables have been reserved. • I’m really sorry, I’m afraid we cannot make any reservations for you. • All rooms/seats/tickets/tables have been reserved.

Receptionist : Good afternoon, Marcopolo Hotel. May I

help you?

Mrs. Siregar : Yes. I'd like to book a room, please.

Receptionist : Certainly. When would it be, Madam?

Mrs. Siregar : May the 11th.

Receptionist : How long will you be staying?

Mrs. Siregar : Three nights.

Receptionist : What kind of room would you like, madam?

Mrs. Siregar : Er… double with bath. I'd appreciate it if you

could give me a room with a view over the valley.

Receptionist : Certainly, Madam. I'll just check. Yes, we

have a room, the 5th floor with a really splendid view.

Mrs. Siregar : Fine. How much is the charge per night?

Receptionist : Would you like breakfast?

Mrs. Siregar : No, thanks.

Receptionist : It's Rp984,500 per night excluding tax.

Mrs. Siregar : That's 􀂿 ne.

Receptionist : Under what name would you like the reservation, please?

Mrs. Siregar : Mr. and Mrs. Siregar, that's S-I-R-E-G-A-R.

Receptionist : Okay, let me make sure I got that: Mr. and

Mrs. Siregar. Double with bath for May the 11th, 12th, and 13th. Is that correct?

Mrs. Siregar : Yes, it is. Thank you.

Receptionist : Thank you for choosing Marcopolo Hotel and

have a nice day. Goodbye.

Mrs. Siregar : Goodbye.

Determine the following statements true or false based on

the dialog, Compare your answers with your freinds’.

1. Mrs. Siregar books for a room at the Marcopolo Hotel.

2. The booked room is a single with a bath.

3. Mr. and Mrs. Siregar will stay there for three nights.

4. The location of the Marcopolo Hotel is in the center of a big city.

5. Mr. and Mrs. Siregar would like breakfast.

6. They will be charged more than Rp2.953.500.

7. They will check out on May 15th.

8. The confirmation number is 7 digits long.

9. The room that Mrs. Siregar books is on the fifth floor.

10. Mrs. Siregar reserves a single room with bath for three d

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